New Feature
Shop App integration

Transform Your Return Processes

Automate your return processes to provide a better experience for your customers and reduce hassle for you.
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Trusted by fast-growing brands

Accelerate your growth

Minimize the pain points associated with product returns & exchanges. Trusted by over 700 fast-growing merchants.

Self-service returns solution

Provide a seamless return experience for your customers with our easy-to-navigate portal, allowing quick returns guided by your return policy.
Enhance brand reputation & trust
Increase customer satisfaction & gain more revenue
Collect valuable data about products
Reduce operational costs
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Deep Shopify integration

Our returns app is exclusively built for Shopify. We are leveraging Shopify’s native APIs to offer an unparalleled returns experience for your customers.
Benefit from seamless experience for you & customers
Utilize our Shopify expertise for your advantage
Be assured that you are utilizing a best-in-class solution, built hand-in-hand with Shopify merchants based on their feedback
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Auto-approve returns

Speed up the return process by auto-approving Shopify returns, offering a smooth experience for customers and increasing efficiency for your team.
Set up advanced rules & policies
Auto-approve only if returns match specific criteria
Enhance scalability
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Powering returns for global leaders

Sennheiser reduced return friction and improved efficiency with Rich Returns, ensuring a seamless experience for both their team and customers.
5,800+ returns handled effortlessly across Europe
Faster resolutions, reducing delays & frustration
Increased efficiency, saving time & resources
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Demonstration

See platform in action

Watch this video to see how easy it is to initiate a product returns process with Rich Returns.
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Why Rich Returns

Excellent experience is our priority

Our in-depth integration with Shopify provides a best-in-class solution for merchants looking to scale their Shopify stores.
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Pre-paid return labels

Offer customers a pre-paid return shipping label automatically, without any staff input, through our carrier integrations.
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Store integration

Allow customers to initiate a Shopify return directly from their order confirmation email or order history, eliminating the need to manually enter their order information.

"Very nice app. For our purpose the best return app in the app store right now. What really stands out is the support."

Seinnheiser
Preferred by audio experts

"Handles returns very well plus has all the customisations and integrations we need. Support team have been really impressive."

Dermalogica
Trusted in skincare innovation

"The platform is reliable, easy to use, and has streamlined our returns process in ways we couldn’t have imagined."

Combat Iron Apparel Co
Chosen by fitness enthusiasts
Team

Our people make all the difference

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We function as an extension of your team, diligently ensuring that every aspect of your returns processes operates seamlessly and efficiently.

More than just a provider

We're your dedicated partner, here for the long haul. Count on us to stand by your side, offering unwavering support and innovative solutions for your success.

Expert technical support

Our dedicated team is equipped to guide you through every step of the way to ensure swift and efficient returns.

Comprehensive documentation

Explore in-depth video walkthroughs of our platform and resources crafted to maximize your utilization of Rich Returns.