Better Experience for Shopify Merchants

Tailored for Shopify merchants, the Rich Returns app enhances your return processes, making them more efficient and user-friendly, which frees up your team to focus on actions that grow your business.

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Trusted by fast-growing brands

Built for Shopify Merchants

Minimize the pain points associated with product returns & exchanges. Trusted by over 700 fast-growing merchants.

Spend less time processing returns

Provide your team with a streamlined solution for managing Shopify returns quickly—all through one dashboard that gives you a view of all necessary information. Further simplify the process by auto-approving returns using our Advanced Rules Builder.

Reduce operational costs & elevate efficiency via automation

Preserve revenue & retain more customers

Build trust & customer loyalty

Manage all returns and exchanges in one dashboard

Collect feedback that drives revenue

Dig even deeper into our detailed reports to identify reasons for product defects before they affect a significant portion of your customers. Give data analysts the foundation to learn from Shopify return data for future product launches. Empower designers and product managers to check photos uploaded by customers of faulty items, thereby improving the existing product pipeline.

Identify product defects early

Get valuable feedback from customers

Demonstration

See platform in action

Watch this video to see how easy it is to initiate a product returns process with Rich Returns.

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Why Rich Returns

Excellent experience is our priority

Our in-depth integration with Shopify provides a best-in-class solution for merchants looking to scale their Shopify stores.

Built for growth

Our extensive experience with Shopify Plus merchants makes us your trusted partner for Shopify returns and expanding your brand globally.

Integrations

Rich Returns seamlessly integrates with Intercom, EasyPost, Shippo, and ShipStation, enabling connectivity with over 50 carriers worldwide. Additionally, a public REST API is available to connect your logistics, 3PL, ERP, CRM, or IMS systems.

"Very nice app. For our purpose the best return app in the app store right now. What really stands out is the support."

Seinnheiser

Preferred by audio experts

"Handles returns very well plus has all the customisations and integrations we need. Support team have been really impressive."

Dermalogica

Trusted in skincare innovation

"The platform is reliable, easy to use, and has streamlined our returns process in ways we couldn’t have imagined."

Combat Iron Apparel Co

Chosen by fitness enthusiasts

Team

Our people make all the difference

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Free trial

We function as an extension of your team, diligently ensuring that every aspect of your returns processes operates seamlessly and efficiently.

More than just a provider

We're your dedicated partner, here for the long haul. Count on us to stand by your side, offering unwavering support and innovative solutions for your success.

Expert technical support

Our dedicated team is equipped to guide you through every step of the way to ensure swift and efficient returns.

Comprehensive documentation

Explore in-depth video walkthroughs of our platform and resources crafted to maximize your utilization of Rich Returns.