New Feature
Customer Incentives

Exceptional Return & Exchange Experiences

Automate return processes. Maximize profits with product exchanges & enhance customer loyalty.
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Trusted by fast-growing brands

Solution that helps you grow

Minimize the pain points associated with product returns & exchanges. Trusted by over 700 fast-growing merchants.

Automate product returns

A significant portion of a customer support representative's day is dedicated to handling inquiries related to returns. Empower your customers with a self-service option that delivers a remarkable experience.
Streamline your Shopify returns process
Automate refunds at the push of a button
Dramatically cut back on the resources dedicated to returns
View & manage all returns in an ease-to-use dashboard
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Increase sales & reduce costs

Prominently offering an easy returns process is the single most impactful action for converting more visitors into customers & increasing your average order value.
Easily build trust with visitors
Boost conversion rates
Increase average order value (AOV)
Grow customer lifetime-value
Retain more revenue by encouraging product exchanges
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Demonstration

See platform in action

Watch this video to see how easy it is to initiate a product returns process with Rich Returns.
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Why Rich Returns

Excellent experience is our priority

Our in-depth integration with Shopify provides a best-in-class solution for merchants looking to scale their Shopify stores.
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Built for growth

Our extensive experience with Shopify Plus merchants makes us your trusted partner for Shopify returns and expanding your brand globally.
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Integrations

Rich Returns seamlessly integrates with Intercom, EasyPost, Shippo, and ShipStation, enabling connectivity with over 50 carriers worldwide. Additionally, a public REST API is available to connect your logistics, 3PL, ERP, CRM, or IMS systems.

Great app for our return shipments. We can offer free returns from countries outside the EU to our warehouse within the EU because of Rich Returns.

M&H Uniforms
CEO

Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back. Rich Returns is more flexible & better for our business!

Malo'o Racks
CEO

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time.

Vaja Cases
CEO

BFCM Quick Wins

A Better BFCM Starts With Good Direction.
Learn how to mitigate negative reviews, bundle products with AI and gain a loyal audience ahead of the holidays to reach more potential shoppers with your holiday promotions.
View BFCM Guide
Protect your reviews score with timing
Delay review invitations to prevent negative feedback from late shipments, slow fulfilment or stock issues during BFCM.
Read Full Guide
Avoid the expense of failed deliveries
Failed deliveries cost up to $18, and 85% of customers won’t reorder after a bad experience over BFCM.
Read Full Guide
Continue growth through rewards & loyalty
Offer BFCM rewards for referrals—92% of consumers trust recommendations from friends.
Read Full Guide
Use AI to bundle products
Personalized recommendations can lead to a significant revenue boost with increassed cart value during BFCM.
Read Full Guide
Offer exchanges to retain revenue
Offering exchanges over returns can help keep the revenue flowing during BFCM.
Read Full Guide
Reach through presale sweepstakes
Offer a prize that resonates with your audience to drive engagement.
Read Full Guide
Team

Our people make all the difference

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We function as an extension of your team, diligently ensuring that every aspect of your returns processes operates seamlessly and efficiently.

More than just a provider

We're your dedicated partner, here for the long haul. Count on us to stand by your side, offering unwavering support and innovative solutions for your success.

Expert technical support

Our dedicated team is equipped to guide you through every step of the way to ensure swift and efficient returns.

Comprehensive documentation

Explore in-depth video walkthroughs of our platform and resources crafted to maximize your utilization of Rich Returns.